Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Untatu (the “Service”), operated by TATULABS SAS, a sociedad por acciones simplificada organized under the laws of the Oriental Republic of Uruguay (“Untatu”, “we”, “us”). By creating an account, logging in, or joining a room — including as a guest — you agree to these Terms. If you do not agree, do not use the Service.

Our updated Privacy Policy and Cookie Policy explain optional browser analytics, separate server-side service records and error reporting. Please review them alongside these Terms. These notices provide information; accepting these Terms does not give consent to optional analytics.

1. Definitions

“Account” means a registered Untatu user profile. “Guest” means a player who joins a room without registering. “Content” means anything you submit through the Service, including drawings, text, nicknames, and gameplay input. “Premium” and “Passes” mean the paid plans described in Section 8.

2. Eligibility and age

The Service is intended for users aged 13 and older. If you are under the age of digital consent in your country (which may be up to 16 in parts of the European Union and the United Kingdom), you may use the Service only with the involvement and consent of a parent or legal guardian, who agrees to these Terms on your behalf. We do not knowingly allow children below the applicable minimum age to create an Account.

3. Your Account

You agree to provide accurate information, to keep your credentials secure, and to be responsible for all activity under your Account. Notify us promptly of any unauthorized use. You are responsible for your own conduct and Content whether you play with an Account or as a Guest.

You may delete your Account in Settings. After you confirm deletion, we disable access and start deleting the Account and records linked to it, including linked analytics data, as described in our Privacy Policy. We email you when that process is complete. Some billing, legal, security, provider or backup records may remain for their applicable retention periods. Contact us at info@tatulabs.uy about those records or any other privacy request.

4. License to use the Service

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for personal, non-commercial entertainment. We reserve all rights in the Service, including its software, trademarks, and design. You may not copy, modify, reverse engineer, scrape, resell, or create derivative works of the Service except as permitted by law.

5. Your Content

You retain ownership of Content you create. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, and display your Content solely to operate, provide, and improve the Service. This license ends when your Content is deleted, except where it must be retained to comply with law or where it has been shared with other players in a session. We may, but are not obligated to, review, moderate, or remove Content that violates these Terms, and we may remove Content or suspend access in response to valid legal requests.

6. Acceptable use

You agree not to: harass, threaten, or abuse other players; submit illegal, infringing, hateful, or sexually exploitative Content; cheat, exploit bugs, or disrupt gameplay for others; attempt to access accounts, data, or systems without authorization; circumvent usage limits, rate limits, or access controls; or use the Service to violate any applicable law. We may suspend or terminate Accounts that breach this section.

7. Reporting content and moderation

Players create Content in the Service, so there has to be a clear way to tell us when something is wrong with it.

How to report. Email abuse@untatu.com. Tell us what you saw, where you saw it — the game, the room code if you have it, and roughly when — and why you believe it breaches these Terms or the law. If you are reporting an infringement of your own intellectual property, identify the protected work, confirm that you are the rights holder or are authorised to act for them, and give us contact details we can reply to. Reports made in good faith are welcome. Deliberately false reports are a breach of Section 6.

What we do. We review reports and decide whether to leave the Content, remove it, or restrict the Account responsible. We act without undue delay, and faster where Content appears illegal or puts someone’s safety at risk. We may also act on our own initiative rather than on a report. Automated tools handle clear-cut abuse such as exceeding rate limits; a person decides anything that depends on context or judgement.

What we tell you. If we remove your Content or restrict your Account, we will tell you what we did and why, and how to contest it, unless the law prevents us from saying so. To contest a decision, reply to that message or write to abuse@untatu.com. If you reported Content and gave us a way to reach you, we will tell you the outcome.

Point of contact. For content reports, legal notices and requests from authorities, use abuse@untatu.com. We accept correspondence in English and Spanish.

8. Subscriptions, Passes, and billing

The Service offers a free tier, one-time Passes (Party Pass and Founder Pass), and a Premium subscription billed monthly or annually through our third-party payment processor. Key terms, which we disclose to you clearly before purchase:

• Auto-renewal. Premium renews automatically at the end of each billing period at the then-current price until you cancel. You authorize us and our payment processor to charge your payment method for each renewal.
• Free trial. Where offered, the monthly Premium plan includes a free trial. If you do not cancel before the trial ends, it converts automatically into a paid monthly subscription and your payment method is charged.
• Cancellation. You can cancel at any time from your account or billing portal. Cancellation stops future renewals; you keep Premium access until the end of the period you have already paid for.
• Account deletion. Confirming Account deletion ends access immediately, including access from an active subscription or Pass. We cancel recurring subscriptions with our payment processor to stop future renewals. Account deletion does not itself issue a refund; Section 9 and any mandatory consumer rights still apply. Keep your purchase receipt or order reference if you plan to request a refund.
• Passes. Passes are charged once, grant Premium access to the purchasing Account and never renew. The Party Pass lasts seven consecutive days from the order timestamp recorded by our payment processor, not from your first game. The Founder Pass grants Premium access without a scheduled expiry while Untatu continues to operate the Service. “Lifetime” refers to that operational lifetime, not your personal lifetime or a guarantee that the Service will operate forever. Section 9 applies if we discontinue it. Existing mandatory consumer rights and purchase commitments remain protected.
• Price changes. We may change prices prospectively; changes do not affect the period you have already paid for, and we will give notice before a renewal at a new price.

9. Refunds and service discontinuation

For a purchase made through Lemon Squeezy, contact Lemon Squeezy directly to exercise a withdrawal right, request a refund or report a payment problem. Use the contact details on your purchase receipt or the Lemon Squeezy Help Center. Include your purchase email and order or transaction reference, and say clearly if you are exercising a statutory withdrawal right. A statutory withdrawal does not require a reason. Do not send full card details. You can stop future subscription renewals through Lemon Squeezy My Orders; cancelling renewal alone does not request a refund.

Lemon Squeezy is the merchant of record and handles purchase payments. If it refers your request to Untatu, contact support@untatu.com with your order reference; we will cooperate with Lemon Squeezy. We will honor applicable statutory rights and the commitments below. Outside those rights and commitments, a refund is not guaranteed.

If we permanently discontinue the Service, the following additional refund policy applies, measured from your most recent payment or renewal date and subject to Section 9.1:

• Monthly Premium: refunded if your latest charge was less than 15 days ago; not refunded at 15 days or more.
• Annual Premium: refunded if your latest charge was less than 10 months ago; not refunded at 10 months or more.
• Party Pass: not refunded once the access period has begun.
• Founder Pass: a one-time purchase that is non-refundable, including on discontinuation of the Service, except where a non-waivable statutory right requires otherwise.

9.1 Statutory consumer rights

Nothing in these Terms limits mandatory rights to a refund, cancellation, withdrawal or remedies for a faulty or misdescribed service. These rights take priority over any “non-refundable” wording, including for the Founder Pass.

Consumers in the European Union and the United Kingdom generally have 14 days from entering a distance contract to withdraw, subject to applicable exceptions. The rules distinguish services from digital content supplied without a physical medium. For a service, merely activating access does not automatically remove the right: loss of that right on full performance requires the legally required prior express consent and acknowledgment. Where you expressly request early performance and later withdraw, a proportionate charge may apply only as allowed by law. For digital content, an exception may apply when supply begins only if all required consent, acknowledgment and confirmation conditions are met. Accepting these Terms or starting a game does not by itself establish a valid waiver. Consumers in other countries retain any applicable local withdrawal and refund rights.

Uruguay. Under Law 17.250, Article 16, a consumer who contracts at a distance may withdraw within five working days, counted either from entering the contract or from receiving the service, at your choice, without penalty and without having to give a reason. Article 16-BIS requires us to inform you of that right, which is what this paragraph does. To exercise it, notify Lemon Squeezy using the contact details on your receipt, or write to support@untatu.com and we will pass it on and cooperate with them. We will refund what you paid for the withdrawn service.

10. Third-party services

The Service relies on third parties, including our payment processor and Google sign-in. Your use of those features is also subject to the third party’s terms and privacy practices, which we do not control.

11. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that game progress will be preserved.

12. Limitation of liability

To the maximum extent permitted by applicable law: we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost data, lost game progress, or loss of profits or goodwill; and our total aggregate liability arising out of or relating to the Service is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or fifty US dollars (US$50). Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, willful misconduct, or gross negligence, or your non-waivable statutory consumer rights.

13. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Untatu and its operators from claims, damages, and reasonable expenses arising out of your Content, your use of the Service, or your breach of these Terms or of applicable law.

14. Suspension and termination

We may suspend or terminate your access if you breach these Terms, create risk or legal exposure for us, or where required by law. You may stop using the Service at any time and delete your Account in Settings or contact us using the details in Section 18. Sections that by their nature should survive termination (including Sections 5, 9, 11, 12, 13, and 17) survive.

15. Changes to the Service

We may modify, add, or discontinue features of the Service at any time. We are not liable to you for changes to or discontinuation of the Service, subject to Section 9.

16. Changes to these Terms; versioning

We may update these Terms as the Service evolves. Each version has a version identifier and an effective date. When we make material changes, we will notify you in-app or by email and require you to accept the updated Terms before you continue to use the Service with your Account. Your acceptance, or your continued use after acceptance, constitutes agreement to the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of the Oriental Republic of Uruguay, without regard to conflict-of-laws rules, and the courts of Montevideo, Uruguay have jurisdiction over disputes. Savings clause: nothing in this Section deprives you of the protection of mandatory provisions of the consumer-protection law of your country of residence, or of the right to bring proceedings in your local courts where such a right cannot be waived.

18. General

If any provision is found unenforceable, the rest remains in effect. These Terms are the entire agreement between you and us regarding the Service. You may not assign your rights without our consent; we may assign ours to an affiliate or successor. Our failure to enforce a provision is not a waiver. Neither party is liable for delays caused by events beyond its reasonable control. We may give you notices in-app or by email. For questions about these Terms, contact TATULABS SAS at info@tatulabs.uy. Our postal address is 26 de Marzo 1365, Montevideo, Uruguay.

Language. These Terms are published in English and Spanish. For consumers resident in Uruguay, the Spanish version governs. For everyone else, the English version governs. Where mandatory law in your country requires a different version to prevail, that law applies.